The heart of hospitality : great hotel and restaurant leaders share their secrets

• Tác giả: Micah Solomon
• Ngôn ngữ: eng
• ISBN-13: 978-1590793787
• Ký hiệu phân loại: 647.95068 Specific kinds of public households and institutions
• Thông tin xuất bản: New York : SelectBooks, Inc., 2016
• Mô tả vật lý: xii, 223 pages ; , 24 cm
• Bộ sưu tập: Khoa học ứng dụng
• ID: 146584
• Chủ đề: 1. Food service management; 2. Hospitality industry--Management

Tóm tắt

"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"-- Provided by publisher.