Making culture change happen

• Tác giả: Russell Mannion
• Ngôn ngữ: eng
• ISBN: 9781009236935 (ebook)
• Ký hiệu phân loại: 362.1068 Physical illness
• Thông tin xuất bản: Cambridge : Cambridge University Press, 2022.
• Mô tả vật lý: 1 online resource (33 pages) : , digital, PDF file(s).
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 313210
• Chủ đề: 1. Corporate culture; 2. Health services administration; 3. Medical care--Quality control; 4. Organizational behavior; 5. Organizational change

Tóm tắt

 Healthcare policy frequently invokes notions of cultural change as a means of achieving improvement and good-quality care. This Element unpacks what is meant by organisational culture and explores the evidence for linking culture to healthcare quality and performance. It considers the origins of interest in managing culture within healthcare, conceptual frameworks for understanding culture change, and approaches and tools for measuring the impact of culture on quality and performance. It considers potential facilitators of successful culture change and looks forward towards an emerging research agenda. As the evidence base to support culture change is rather thin, a more realistic assessment of the task of cultural transformation in healthcare is warranted. Simplistic attempts to manage or engineer culture change from above are unlikely to bear fruit
  rather, efforts should be sensitive to the complexity and highly stratified nature of culture in an organisation as vast and diffuse as the NHS. This title is also available as Open Access on Cambridge Core.